Terms of Service and Policies
Last updated: September 5th, 2024.
Fulfilment Policy
Types of Services Offered: Our services include writing detailed and technical content such as articles, white papers, case studies, and press releases. These services are tailored to meet the specific needs of B2B SaaS companies. We do not provide physical products; all services are digital.
Order Processing Time: After confirming the project and receiving all necessary information from the client, the processing and delivery of content typically take between 1-2 weeks. In cases of higher complexity or special custom orders, we will notify the client of an adjusted delivery timeline. We work diligently to ensure timely delivery and keep clients updated on the status of their projects.
Delivery Method: Since all our services are digital, completed work will be delivered via email in the form of a Google Doc link. Clients are expected to provide the correct email address for delivery at the time of project initiation.
Geographical Limitations: Our services are available to clients globally. Most of our customers are based in the United States, but we also work with clients in Europe and other regions. There are no geographical restrictions on the digital delivery of our services.
Customer Responsibilities: Clients are responsible for providing clear instructions and timely communication to ensure the successful delivery of the requested service.
Refund Policy
Eligibility for Refunds: You may request a full refund if:
- The content has not been delivered by the agreed deadline.
- The delivered content does not meet the agreed specifications outlined during the project initiation (e.g., missing elements, off-topic content, or incorrect formatting).
Non-Eligibility for Refunds: Refunds will not be provided for:
- Completed custom services that meet the agreed specifications.
- Projects where the client fails to provide sufficient information or timely feedback.
- Minor revisions that are covered under the free revision policy.
Refund Request Timeframe: Refunds can be requested within 30 days of receiving the final content delivery. After this period, refunds will not be processed.
Refund Process: To request a refund, please send an email to ayomide@ayomidejoseph.com with your project details, the reason for the refund, and any supporting documentation or references. We aim to respond to refund requests within 3 business days.
Refund Type: Refunds will be processed as a full refund to the original payment method. No store credits or partial refunds will be issued.
Cancellation Policy
To accommodate this, FLY DIFFERENT LLC offers the following cancellation terms:
Cancellation Window:
- For standard content services (e.g., articles, blog posts), clients may cancel their order within 2-3 business days of placing the order, provided that work has not begun.
- For custom services or urgent content projects, cancellation is only available if requested immediately upon placing the order and before any work has commenced.
How to Cancel: Clients wishing to cancel their order must send an email to ayomide@ayomidejoseph.com as soon as possible. In the cancellation email, please provide the project name, date of order, and reason for the cancellation. Once the cancellation is processed, we will notify the client within 1-2 business days.
Exceptions:
- Custom Services: Any order that involves custom or highly tailored content cannot be canceled once work has started. Clients will be notified when the work on custom content begins.
- Digital Downloads: For any digital files that have already been delivered (e.g., completed content via Google Docs), cancellations will not be allowed.No
- Cancellation Fees: We do not charge any cancellation fees, provided the order is canceled within the allowed timeframe.
Changes to Policies
Clients will be notified of any major changes that may affect their existing projects or orders.
All efforts will be made to ensure transparency and fairness in our processes.
The best people in SaaS loves these stories, and you will too
"Joseph is fantastic at synthesizing large amounts of long, highly technical, even confusing content and breaking it down so even a layperson can digest it easily. His copy is on time, clean, and well researched. He’s great to work with! "
"Ayomide is the total package. The content he contributed to Nutshell was deep, definitive, and loaded with relevant data. It was personality-driven, visually-pleasing, and fun to read. And most importantly, the drafts showed up in my inbox when Ayomide said they would : ) If you need a dependable content marketer who can write in your customer's voice, I can't recommend Ayomide highly enough."
"Joseph is an excellent content marketer with a lot of versatility. He's one of those guys who simply "gets it" and knows how to get the job done. We've worked together on some challenging projects, and I was impressed with his ability to execute with high precision and quality. I'd recommend Joseph without hesitation for any B2B software company seeking to level up their content and grow organic traffic."
"Receiving a new article from Ayomide in my inbox can make my a day. His content is well-researched, well-written, and always completely optimized for conversion. He makes my job as an editor easy. Besides that, he's a friendly and enthusiastic person who always delivers on time."
